Support

Subscriptions are managed through your app store (Apple App Store or Google Play). Go to your device settings → your account → Subscriptions → Hypnoelp → Cancel. You'll keep access until the end of your current billing period.

First, try restoring your purchases in the app: go to Settings → Restore Purchases. If that doesn't work, make sure you're signed in with the same account you used to make the purchase. Still having issues? Email us at help@hypnoelp.com with your purchase receipt.

Each account is limited to one active device at a time for content access. However, your purchase history is tied to your app store account, so you can restore purchases on a new device if you switch phones.

To protect your privacy, most of your personal data (journal entries, workbook progress, notes) is stored only on your device — we never see it. This means if you delete the app or lose your phone, this data cannot be recovered. Your purchase history is stored with Apple/Google and can be restored.

As stated in our Terms of Service, all purchases are final. We provide extensive free content (4 audio sessions + all workbooks) so you can evaluate the app before purchasing. If you have a technical issue preventing access to purchased content, please contact us and we'll help resolve it.

You can delete your account directly in the app: go to Settings → Account → Delete Account. This will permanently remove all your data from our servers. Remember to cancel any active subscriptions first through your app store settings.

No. Hypnoelp is designed for educational and recreational purposes. While it uses evidence-based techniques, it is not a substitute for professional mental health treatment. If you're experiencing significant mental health challenges, please consult a qualified healthcare provider.